Essential Duties and Responsibilities

• Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
• Carry out operational tasks by following established processes. May involve adjusting basic settings or parameters in order to meet performance standards.
• Use standard office software to carry out basic formatting of letters, memoranda, and routine reports.
• Maintain files and records.
• Ensure a positive experience for internal clients by having courteous interactions with them.
• Assess compliance with established standards and protocols for routine inquiries.
• Support others by carrying out basic data management tasks.
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Knowledge, Skills, and Abilities

• Experience working within the financial services industry
• Minimum of high school diploma and a minimum of 2 years of recent client service / customer service experience 

Knowledge Of:

• Fundamental accounting concepts, practices and procedures
• Accrual based accounting practices
• Multi-state Commercial and Retail loan servicing practices

Skill in:

• Entering transactions into an automated accounting system.
• Analyzing and adjusting basic transaction and account balance discrepancies.
• Gathering and compiling information.
• Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases.

Ability to:

• Identify and recommend solutions to routine loan accounting or loan servicing problems.
• Make routine decisions.
• Demonstrate efficiency and flexibility in performing detailed transactional tasks in a fast-paced work environment with frequent interruptions and changing priorities.
• Communicate effectively, both orally and in writing, with all organizational levels.
• Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced, deadline driven, work environment.
• Provide a high level of customer service.

This is the pay range that Magnit reasonably expects to pay for this position: $17.73/hour - $23.64/hour

Benefits: Medical, Dental, Vision, 401K