Job Summary

The Associate, Transitions / New Account Onboarding role is a hybrid position requiring local candidates to work onsite three days per week at Tower 2 in St. Petersburg, FL. A laptop will be provided. This role involves answering questions from financial advisors and sales assistants, establishing new client accounts, enforcing documentation requirements, and ensuring compliance with industry policies and regulations. The position also includes reviewing issues, analyzing data, and implementing solutions while maintaining detailed records and assisting with department functions as needed. The role supports a high learning culture with on-the-job training and may involve participation in user acceptance testing for system and process implementations.

Essential Duties and Responsibilities

• Answers questions from financial advisors (FA’s) and sales assistants (SA’s) related to account opening and maintenance.
• Establishes new client accounts by utilizing industry registration requirements.
• Via department workflows, enforces documentation requirements of clients and accounts to meet industry policies and regulations, including Anti Money Laundering and Know Your Client.
• Reviews standard issues, analyzes and interprets data, and determines appropriate corrective action.
• Understands client needs, identifies root causes of problems, and implements pragmatic solutions.
• Processes various basic department-related reports and contacts FA’s and SA’s to resolve account issues.
• Supports and complies with established policies and procedures. May recommend suggestions to improve workflows, policies, and procedures.
• May act in a mentor capacity to less experienced associates.
• Contributes to department projects, documentation, general analysis, and testing as needed.
• Participates in a high learning culture where on-the-job training is prevalent.
• Reviews daily tasks for accuracy and completeness. Maintains detailed records/notes to ensure all client requests are logged and completed in a timely fashion.
• Assists other areas of the department with various functions when volume is high and/or staffing levels are low.
• May be required to assist with after-hour account validation events related to Mass Account Transfers.
• May participate in general User Acceptance Testing (UAT) for system and new process implementation.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Knowledge of operations and new account systems.
• Understanding of basic customer operations and the financial industry.
• Familiarity with basic accounting concepts and principles.
• Knowledge of basic investment concepts, practices, and procedures used in the securities industry and as required for new accounts.
• Strong interpersonal and communication (written and verbal) skills sufficient to interact with associates at all levels of the organization as well as financial advisors and branch personnel.
• Skill in identifying and resolving operational issues.
• Numerical aptitude and critical thinking sufficient to solve operational problems.
• Ability to analyze operational processes and identify opportunities for improvement.
• Proficiency in operating standard office equipment and using required software applications to produce correspondence, reports, and electronic communication.
• Ability to organize and prioritize workload to meet deadlines.
• Use of independent judgment on a variety of issues.
• Capability to work constructively under stress and pressure when faced with high volume and deadlines.
• Providing courteous, timely service when addressing client issues and transactions.
• Using good judgment in responding to a variety of client issues.
• Competently analyzing and prioritizing information to make appropriate recommendations.
• Demonstrating efficiency and flexibility in performing detailed transactional tasks in a fast-paced work environment with frequent interruptions and changing priorities.
• Participating in on-the-job training and other learning activities to develop knowledge and understanding of FINRA, state, and other regulatory agency rules and regulations regarding client accounts.
• Taking an active part in the training and development of new associates.
• Reviewing, understanding, and interpreting legal documentation.
• Adhering to a schedule.
• Educational/Previous Experience Requirements: High School Degree or equivalent with at least two (2) years of customer service experience. Experience in a contact center environment and college degree preferred.
• ~or~ Any equivalent combination of education, experience, and/or training approved by Human Resources.

This is the pay range that Magnit reasonably expects to pay for this position: $18.75/hour - $25.00/hour

Benefits: Medical, Dental, Vision, 401K