Job Summary

Candidates local to St Petersburg, FL will be considered for this hybrid schedule. 

Essential Duties and Responsibilities

• Answers calls and questions from financial advisors (FA’s) and sales assistants (SA’s) related to account opening and maintenance.
• Establishes new client accounts by utilizing industry registration requirements.
• Via department workflows, enforces documentation requirements of clients and accounts to meet industry policies and regulations, including Anti Money Laundering and Know Your Client.
• Reviews standard issues, analyzes and interprets data and determines appropriate corrective action.
• Understands client needs, identifies root causes of problems and implements pragmatic solutions.
• Processes various basic department related reports and contacts FA’s and SA’s to resolve account issues.
• Supports and complies with established policies and procedures. May recommend suggestions to improve workflows, policies and procedures.
• May act in a mentor capacity to less experienced associates.
• Contributes to department projects, documentation, general analysis and testing as needed.
• Participates in a high learning culture where on-the-job training is prevalent.
• Reviews daily tasks for accuracy and completeness. Maintains detailed records/notes to ensure all client requests are logged and completed in a timely fashion.
• Assists other areas of the department with various functions when volume is high and/or staffing levels are low.
• May be required to assist with after-hour account validation events related to Mass Account Transfers.
• May participate in general User Acceptance Testing (UAT) for system and new process implementation.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Knowledge of operations and New Account systems.
• Knowledge of basic customer operations and the financial industry.
• Knowledge of basic accounting concepts and principles.
• Knowledge of basic investment concepts, practices, and procedures used in the securities industry and as required New Accounts.
• Skill in detail orientation and flexibility sufficient to handle high volume of phone calls requiring quick analytical and supportive responses.
• Skill in interpersonal and communication (written and verbal) skills sufficient to interact with associates at all levels of the organization as well as financial advisors and branch personnel.
• Skill in identifying and resolving operational issues.
• Skill in numerical aptitude and critical thinking sufficient to solve operational problems.
• Skill in analyzing operational processes and identifying opportunities for improvement.
• Skill in operating standard office equipment and using required software applications to produce correspondence, reports, and electronic communication.
• Ability to organize and prioritize workload to meet deadlines.
• Ability to multitask to handle phones and processing.
• Ability to use independent judgment on a variety of issues.
• Ability to work constructively under stress and pressure when faced with high volume and deadlines.
• Ability to provide courteous, timely service when addressing client issues and transactions.
• Ability to use good judgment in responding to a variety of client issues.
• Ability to competently analyze and prioritize information to make appropriate recommendations.
• Ability to demonstrate efficiency and flexibility in performing detailed transactional tasks in a fast-paced work environment with frequent interruptions and changing priorities.
• Ability to participate in on-the-job training and other learning activities to develop knowledge and understanding of FINRA, state, and other regulatory agency rules and regulations regarding client accounts.
• Ability to take an active part in the training and development of new associates.
• Ability to review, understand, and interpret legal documentation.
• Ability to adhere to a schedule.
• High School Degree or equivalent with at least two (2) years of customer service experience. Experience in a contact center environment and college degree preferred.

This is the pay range that Magnit reasonably expects to pay for this position: $18.75/hour - $25.00/hour

Benefits: Medical, Dental, Vision, 401K